HarryColes Hotels

1. Introduction

Welcome to HarryColes Hotels. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This privacy policy applies to all personal information we collect through our website at harrycoleshotels.com, as well as through any related services, sales, marketing, or events.

2. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Identifiers: Name, postal address, email address, telephone number, date of birth, passport or ID details, and payment information when you make a reservation.
Booking Information: Details about your stay, including dates of arrival and departure, special requests, preferences, and feedback.
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Data: Information about how you use our website and services.

3. How We Collect Your Information

We use different methods to collect data from and about you including through:

Direct Interactions: You may give us your identity, contact, and financial data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
Third Parties: We may receive personal data about you from various third parties such as booking platforms, business partners, and analytics providers.

4. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To process and manage your hotel reservation
To provide you with the services you have requested
To improve our website and services
To communicate with you about your reservation or our services
To send you promotional materials if you have opted in to receive them
To comply with legal obligations

5. Disclosure of Your Information

We may share your personal data with the following parties:

Service Providers: We may share your information with service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data
Request correction of your personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing your personal data
Request transfer of your personal data
Right to withdraw consent

If you wish to exercise any of these rights, please contact us using the details provided below.

9. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

10. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this privacy policy.